Your privacy matters to us. GinaCare Community Services, LLC is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and your rights. We never sell your information.
1. Who We Are
GinaCare Community Services, LLC ("GinaCare," "we," "us," or "our") is a free benefit navigation and advocacy service based in White Plains, New York. We serve individuals and families across Westchester County, the five boroughs of New York City, and Long Island.
Our website is www.ginacareservices.com. This Privacy Policy applies to all information collected through our website, intake forms, referral forms, phone calls, emails, and in-person consultations.
2. Information We Collect
Information You Provide Directly
- Full name, phone number, and email address
- Date of birth and household composition (for benefit eligibility purposes)
- Income, employment, and insurance information (as needed for program applications)
- Immigration status (only when required by a specific program application)
- Health conditions (only when relevant to benefit eligibility — e.g., Medicare, Medicaid, Access-A-Ride)
- Government-issued identification numbers (Social Security Number — only when required to complete a formal program application)
Information Collected Automatically
- IP address and browser type (via standard web server logs)
- Pages visited and time spent on our website
- Form submission data transmitted through our web forms (processed by Formspree)
3. How We Use Your Information
We use the information you provide solely to:
- Assess your eligibility for government benefit programs
- Complete and submit benefit applications on your behalf (with your consent)
- Follow up on pending applications and resolve issues with agencies
- Contact you regarding your case or appointment
- Respond to referrals submitted by community partners on your behalf
- Improve the quality of our services
We do not use your information for marketing purposes, and we do not sell, rent, or trade your personal information to any third party.
4. How We Share Your Information
GinaCare shares your information only in the following limited circumstances:
- Government agencies — when submitting benefit applications on your behalf (e.g., NY Medicaid, Social Security Administration, HRA, NYC HHS), with your explicit consent
- Homecare and service agencies — when facilitating a referral for home health aide placement, with your explicit consent
- Legal service providers — when connecting you with free legal assistance, with your consent
- As required by law — if compelled by a valid court order or legal obligation
We do not share your information with insurance companies, pharmaceutical companies, advertisers, or data brokers.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure HTTPS encryption on our website
- Password-protected storage of client records
- Limited access to personal information — only staff directly working on your case
- Secure disposal of documents containing personal information
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Withdraw consent for us to act on your behalf at any time
- Receive a copy of your records in a portable format
To exercise any of these rights, contact us at the information below.
7. Children's Privacy
GinaCare serves families and children in connection with benefit applications (e.g., Medicaid for children, SNAP, child health insurance). When we collect information about a minor, we do so only with the consent of a parent or legal guardian and use it solely for the purpose of obtaining benefits for that child.
8. Third-Party Services
Our website uses Formspree to process contact and referral form submissions. Formspree is a GDPR-compliant form processing service. Submissions are transmitted securely and delivered to our team. Please review Formspree's privacy policy at formspree.io for details on their data handling practices.
9. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any update constitutes acceptance of the revised policy.
10. Contact Us
GinaCare Community Services, LLC
25 North Lexington Avenue, White Plains, NY 10601